How to contact Customer Service?
1) The quickest and preferred way is to send an email to: firstname.lastname@example.org
2) You can also leave a message at (208) 417-2333....this # is checked often...but in all honesty, the EMAIL option will get noticed much sooner.
3) We can also be reached via Instant Messenger on the paws R protected Facebook Page.
On ALL INTERNATIONAL order shipments that involve CUSTOMS AND DUTIES, the CUSTOMER IS RESPONSIBLE TO PAY ANY AND ALL CUSTOMS AND DUTY FEES when their package arrives.
What is the average shipping time?
All in stock orders should ship out within 1 to 3 business days. The highest majority of our shipments leave our facility within 24 hours of receipt of order. Items that are "personalized" upon order will leave our facility within 5 to 10 business days. Some items may be marked to allow customers to order even when out-of-stock....(the customer would know this at the time of order)....and these are subject to the new stock arriving to the facility and being processed for shipment. Typically shipment would fall between the 5 to 10 business days on back-ordered items. INTERNATIONAL SHIPPING times vary widely, and we cannot give an estimate of arrival time of your order.